Privacy policy

Privacy policy

Arwuda Privacy Policy

This Privacy Policy was last updated on April 28, 2013.

Arwuda application and online service (the “Service”) is operated by PT Arwuda Indonesia.

This Privacy Policy explains what personal information we collect about you when you use the Arwuda Service, how the information will be used, with whom we share your information, and how you can control the collection, use and sharing of your information or update your information.  This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources.

We will not knowingly use or share your information with anyone except as described in this Privacy Policy.

By accessing or using the Arwuda Service, you consent to the collection, use, processing and sharing of your personal information as described in this Privacy Policy.

You may access the Service from a mobile device as well as through a third party social networking site or service (a “Social Networking Site”).  If you access the Service through a Social Networking Site, you may also be required to accept that Social Networking Site’s terms of use agreement and privacy policy.

If you have questions about this Privacy Policy or the way we collect, use, process or share your information, please contact us at

PLEASE NOTE THAT THIS PRIVACY POLICY MAY CHANGE FROM TIME TO TIME.  We will send you notice by email of any material changes to this Privacy Policy, and, therefore, it is important that you keep your email address with us current.  We indicate at the top of the page when this Privacy Policy was last updated.

1. Information We Collect:

A. Information Received from Social Networking Sites:  When you access the Service by adding the Arwuda application on a Social Networking Site, you provide us with information associated with your account or profile on that Social Networking Site, as authorized by you and the Social Networking Site based on your privacy settings for the applicable Social Networking Site.  This information may include your name; your gender and birthday; your profile picture; your user ID number and the user ID numbers of your friends; data made available by you and your friends; and your location and the location of the devices you use to access the Service.  You should check the privacy policy, and your privacy settings and controls, for the applicable Social Networking Site to learn more about how you and your friends can control the information collected and shared with us through the applicable Social Networking Site.

B. Information Received from Mobile Devices or Personal Computers:  When you access the Service from a personal computer, we will receive and collect the IP address used to access the Service.  When you access the Service through a mobile device we will receive and collect the device type and device i.d.  If you access the Service through a mobile device, your location may be viewed by other users of the Service unless you deactivate the geolocation feature through the Settings Page of the Service.  We may also use these identifiers and information to track your use of the Service and allow you to invite, or be invited by, other users to play Arwuda.

C. Information You Provide to Us Directly:  By accessing or using the Service, we will directly collect information about you as follows:

i.  User Account and Profile: If you access the Service through a means other than a Social Networking Service, you will be required to provide your email address in order to create an account within the Service.  In addition, we may allow you to create a user profile which will be visible to other users of the Service.  This profile information may include: your name and/or user name; profile picture; biographical information, information about your use of the Service (such as playlists, songs liked, your opponents and scores), and links to profiles of you on Social Networking Sites.  This information is considered public and may be indexed by search engines or other means, however, you may opt out of sharing your profile information as well as whether other users can see that you are on-line or off-line by adjusting the settings at the Settings Page of the Service. 

ii.   Correspondence and Public Postings:  If you correspond with us by email (including for support purposes), we may retain the content of your email messages, your email address and our responses for internal use.  We may also retain any messages you send through the Service either to us or other users.  In addition, any information you provide in any chat room, User Content or other public areas of the Service may be accessed by us and other users, and we may store this information.   

iii. Gameplay and User Activity:  When you use the Service, we collect information and statistics about your use of the Service and interactions with other users to improve the Service and offer a richer and more personalized user experience.

iv. SMS and Our Notifications:  If you sign up to have SMS notifications sent to your mobile device, we receive and store the telephone number(s) that you provide to us. You can control or manage SMS notifications by adjusting your SMS notification settings.

2. Methods Used to Collect Information:

A. Cookies:  When you use the Service from a computer, we may send one or more cookies or small text files containing strings of alphanumeric characters to your computer that uniquely identify your browser and let Arwuda help you log in faster and track and enhance your navigation through the Service.  We also use cookies to collect information about how you use the Service.  Third parties that deliver advertisements to users of the Service may also use cookies, and their use of cookies is governed by their own policies and practices.  You can set your web browser to refuse certain types of cookies or to indicate when a cookie is being sent.  However, your web browser may not be able to refuse or remove flash cookies. If you set your browser to limit or remove cookies, some features of the Service may be unavailable or unable to function properly.

B.  Log Files:  Log file information is automatically reported by your browser or Social Networking Site each time you access the Service from your computer. We also use log files and server logs to collect information about your use of the Service to provide a more personal and richer user experience.  These log files and server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages and pages viewed.

C. Clear GIFs or Web Beacons:  When you use the Service from your computer, we may employ clear GIFs (also known as web beacons) which are used to track the online usage patterns of our users so that we may better understand how people use the Service.    In addition, we may also use clear gifs in HTML-based emails or Facebook messages sent to our users to track which emails or messages are opened by recipients.  We use this information to enable more accurate reporting, improve the effectiveness of our marketing, and improve the Arwuda user experience.  We may also use this information to track user content and users to the extent necessary to prevent illegal activities and enforce our Terms of Use Agreement and comply with applicable law.  We do not share usage information with third parties, except in the form of aggregate data that does not specifically identify individual users and except as necessary to prevent illegal activities and enforce our Terms of Use Agreement.

D. Invitations from Other Users: If another user chooses to use our invitation service to invite you to use the Service, that person will provide us with your email address and we will automatically send an email invitation to you on that person’s behalf.  Arwuda will only use your email to send this invitation to you on the other user’s behalf and, if you accept the invitation from the other user, to register you as a user of the Service.   

3. How We Use Your Information:

A.   General:  We use the personal information we collect to operate, maintain, provide and improve the features and functionality of the Service and to create a personalized and rich user experience.  In addition, we use your personal information to: (a) create your Service account and allow use of the Service; (b) remember information so that you will not have to re-enter it during your next visit or use of the Service; (c) update your user profile; (d) identify and suggest connections with other Arwuda users and enable user-to-user communications; (e) customize and personalize the user experience; (f) monitor the effectiveness of our Service; (g) monitor aggregate metrics such as total number of users, traffic and demographic patterns; (h) notify you of Service updates or new products or promotional offers; (g) solicit feedback from you about how we can improve the Service; (i) respond to your inquiries; (j) provide technical support and diagnose or fix technology problems reported by our users or engineers that are associated with certain IP addresses; (k) help you efficiently access your information after you sign in; (l) track user content and users to the extent necessary to prevent illegal activities and enforce our Terms of Use Agreement and comply with applicable law; and (m) deliver targeted advertisements.

B.  Use of Your Email Address:  By providing Arwuda your email address, including by adding a Arwuda application on a Social Networking Site, you consent to our using the email address to send you Service-related notices, in lieu of communication by postal mail, except as required by applicable law.  You also agree that we may send you notifications of activity on the Service to the email address you give us, in accordance with your privacy settings.  We may use your email address to send you other messages, such as newsletters, changes to features of the Service, or special offers. If you do not want to receive email messages from us, you may opt out by sending an email with “opt out” in the subject line to or by following the unsubscribe link in the applicable email.  Opting out may prevent you from receiving email messages regarding updates, improvements, or other offers.  You may not opt out of Service-related e-mails.

C.   SMS Notifications.  If you sign up to have SMS notifications sent to your mobile device, we will send a verification request to the phone number you provide to us so that you can confirm that you want to receive SMS notifications from us.  If you verify that you want to receive SMS notifications from us,we may use the phone number you provide to notify you of activity within Arwuda or to allow you to play Arwuda from your mobile device.  In addition, from time to time we will send you messages directly to your mobile device related to the Service, including to notify you of new Arwuda features.  You can control or manage these messages, or opt-out of receiving sms notifications from us, by adjusting the settings in the Settings Page of the Service.

4. How We Share Your Information:

A. Our Service Providers: Arwuda may share your personally identifiable information with our third party providers for the sole purpose of providing the Service to you.  When we do this, these third parties’ use of your information will be subject to this Privacy Policy. To the extent you access the Service via a Social Networking Site, the applicable Social Networking Site’s Privacy Policy will also apply to the use of your information.

B. Ad Servers and Networks: Arwuda allows third-party ad servers or ad networks to serve advertisements through the Service. When you access the Service through a computer, if these third-party ad servers or ad networks send you advertisements and links  through the Service, they automatically receive your IP address and they may also use other technologies (such as cookies, JavaScript or web beacons) to measure the effectiveness of their advertisements, to personalize the advertising content and to track users who click on advertisements that are made available through the Service. 

C.  Other Users and Friends:  Arwuda was designed to be an interactive service for its users and other users of the Service will be able to see your user profile information which may include your Arwuda and/or Social Networking Site user name or ID number.  Access to your Arwuda or Social Networking Site ID number may allow other persons to view the public information associated with your Arwuda or Social Networking Site account and send you communications through the Service or Social Networking Site.

D. Compliance with Law:  Except as otherwise described in this Privacy Policy, Arwuda will not disclose personal information to any third party unless required to do so by law or subpoena or if we believe that this action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) enforce our Terms of Use; (c) take precautions against liability; (d) investigate and defend ourselves against third-party claims or allegations; (e) assist government enforcement agencies; (f) protect the security or integrity of the Service; and (g) exercise or protect the rights, property, or personal safety of Arwuda, our users or others.

E. Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous aggregated data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Arwuda services.  We note that, while this information will not identify you personally, in some instances these third parties may be able to combine this information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally.

F. Sale of Business:  In the event of a merger, acquisition, asset sale or in the unlikely event of bankruptcy, personal information maintained by Arwuda may be transferred to its successors or assigns.

5. How We Protect Your Information:

Arwuda uses commercially reasonable physical and technical safeguards to preserve the security of your personal information and implement your privacy settings.  However, please note that this is not a guarantee that this information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.  We cannot guarantee or warrant the security of any information you transmit to Arwuda and you do so at your own risk.

Your privacy settings may also be affected by changes to the functionality of Social Networking Sites through which you access the Service. Arwuda is not responsible for the functionality or security measures employed by any third party.

You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Arwuda, at all times.

6. Your Choices About Your Information:

You may, of course, decline to submit personally identifiable information through the Service, in which case Arwuda may not be able to provide certain services to you.

You can manage or control the information we receive from a Social Networking Site by following the instructions provided by that Social Networking Site.

You may update or correct your account information and email preferences at any time by contacting us at You can review and correct the information about you that Arwuda keeps on file by adjusting the settings within the Service.

You can stop our use of your geo-location information or push notifications by adjusting your settings within the Service.

You may change your privacy settings on the Service through the features provided through the Service and/or the applicable Social Networking Site or by sending an email to  If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information.

7. Children’s Privacy:

Children under the age of 13 are not permitted to use the Service, and we do not knowingly collect personal information from children under 13 years of age.  If you believe that we may have any information from or about a child under the age of 13, please contact us at

8.        Links to Other Web Sites:

We are not responsible for the practices employed by websites linked to or from the Service. If you visit these websites or provide any information directly to parties other than Arwuda, different policies may apply to the collection and use of your information. We encourage you to investigate and ask questions before accessing third party websites or disclosing information to third parties.

9.        Storage of Personal Information:

At this time, Arwuda is located in the Indonesia and is intended for users located in the Indonesia.

10.      Changes to Our Privacy Policy:

If we change our Privacy Policy, we will notify you by email at least thirty (30) days before the change becomes effective.  If you do not agree or consent to any the applicable changes, you may terminate or cancel the Service, in which case you will not be bound by the new Privacy Police. We encourage you to keep the email address you provide to use current, and to promptly notify us of any changes to your email address, so that you may receive any notices we send to you regarding changes to this Privacy Policy.

If you have any questions about this Privacy Policy, our practice, or your dealings with this website, please contact us at, or send mail to:

PT. Arwuda Indonesia
Hero Building II Suite 902
Jl. Jend. Gatot Subroto 177A Kav. 64
Jakarta 12870
Phone : +6221 8317751
Fax : +6221 8317731
Email :